Lela Enterprise Co., Ltd. values the protection of personal data. This policy explains how we collect, use, disclose and safeguard your information.
Principles and purpose
www.lelaenterprise.com (the “Website”, “we”, “us”) recognises the importance of personal data and related information about users (“you”). We aim to handle such information transparently and responsibly in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) and other applicable laws.
This policy explains the processing of your personal data, including its collection, use and disclosure.
Personal data we collect
Personal data is information that can identify an individual directly or indirectly. We collect only what is necessary to provide our services.
| Data category | Details and examples |
|---|---|
| Identity data | Name, gender, age, date of birth, national ID number and photograph. |
| Contact data | Address, email address, telephone number, and social-media accounts such as LINE ID, Facebook ID and Google ID. |
| Financial data | Credit/debit-card details, bank-account information and tax-invoice details. |
| Technical data | IP address, MAC address, session ID, and browser type or version. |
Sources of personal data
- Directly from you when you register, order products or services, complete a form, contact us, provide feedback, or choose to receive news and marketing communications.
- Automatically when you visit or use the Website through cookies or similar technologies, including device information such as IP and MAC addresses.
- From third parties from lawfully collected sources or sources that have obtained the data subject’s consent, for presentation, service provision and related business operations.
Legal bases for collection
We collect data on appropriate legal bases, including the performance of sales contracts, payment and delivery. Where required, we seek your consent for processing such as sensitive personal data, product offers and marketing communications.
Use, disclosure and protection of data
Purposes of use
- To facilitate use of the Website, ordering, delivery, returns and exchanges.
- To answer enquiries, assist customers and manage requests or complaints.
- To analyse and improve products and services for customer needs.
- To send product information, privileges, promotions and special offers by email, SMS or post where explicit consent has been obtained.
- To analyse data, conduct market research and prevent, detect or investigate unlawful activity.
Disclosure
Where necessary and with consent or as permitted by law, we may disclose data to delivery providers, payment-service providers, analytics and market-research providers, and authorised government officials or agencies.
Retention and security
We retain data for the period required by law or necessary for the stated purposes, then delete or destroy it when it is no longer needed. The Website uses appropriate security measures, including SSL, to help prevent unauthorised loss, access, use, alteration or disclosure.
Your rights
You may exercise these rights by contacting Info@lelaenterprise.com or 098-281-5086. We will notify you of the outcome within 30 days of receiving your request.
External websites, refusal of consent and changes to this policy
The Website may link to external websites that have their own privacy policies. We are not responsible for their data-collection practices. If you do not consent to the use of personal data, you may still use our services, although some features may be less convenient.
We may update this policy to reflect legal requirements or operational changes. Please review it periodically.
Contact details and account deletion
For questions, feedback or further details, please contact the data controller.
Info@lelaenterprise.com098-281-5086To request account deletion, email us at the address above. Once an account is deleted, personal data on our server will be removed and cannot be recovered.